Home Visit Physiotherapy and the NDIS (National Disability Insurance Scheme)

Does The NDIS Cover Home Visit Physiotherapy?

Yes! Pillar Health’s Physiotherapist visits clients on the National Disability Insurance Scheme (NDIS) in the comfort of their own home or residential facility for their Physiotherapy sessions. The participants on the NDIS will be reimbursed for the home visit Physiotherapy service that they receive. Physiotherapy comes under the Improved Daily Living category of the NDIS Capacity Building budget. This category is designed to provide assessment, training, support and therapy to assist the development of skills to increase independence.

Mobile Physiotherapy Treatments Covered By The NDIS

Physiotherapists can provide treatment and advice to support a number of disabilities and chronic conditions, such as: Physical disabilities (amputations, post-surgery), intellectual and psychosocial disabilities. Physiotherapy can be helpful for managing pain and improving mobility as well as supporting participation in sports and recreation activities for those on the NDIS..

Who Is Eligible for Home Visit Physiotherapy?

Physiotherapists can provide home visit treatment and advice for anyone on the NDIS with the appropriate funding.

Our Physiotherapist’s at Pillar Health routinely see clients with:

  • Intellectual disabilities
  • Autism
  • Disability caused by injury
  • Mental illness associated disability
  • Neurological conditions such as Motor Neuron Disease, Parknson’s Disease, Multiple Scleroses and Alzheimers.
  • Developmental delay in adults
  • Down Syndrome
  • Spinal Cord Injury such as paraplegia, quadriplegia, hemiplegia
  • Acquired brain injury
  • Stroke

What Can Home Visit Physiotherapy Treat?

Home visit Physiotherapy treatment varies from person to person depending on their own individual needs.

Generally, Physiotherapy treatment helps to:

  • Address risks
  • Address deficiencies highlighted by assessment.
  • Improve balance
  • Reduce risk of falls
  • Manage and reduce chronic pain
  • Implement and perform strength and conditioning program
  • Rehabilitation
  • Mobility
  • Conduct re-assessments based on outcome measures.

Our Physiotherapist commonly advises NDIS participants on assistive technology devices that will help them to reach their full health and well being goals. Assistive technologies can include gait aids, electric wheelchairs and manual wheelchairs that help the participant to live a more independent life.

The Benefits Of Mobile Physio Treatment

There are multiple benefits for having an at home Physiotherapy treatment. These include:


Traditionally a client has been required to travel to the clinic for a Physiotherapy consultation. Unfortunately, traveling to the clinic can often be challenging for people. The journey can aggravate injuries, be stressful or sometimes the trip is inconvenient for people who would instead attend work or family commitments. With our at home service, any client can receive treatment in the comfort of a familiar environment. We provide the quality of a clinic-based physiotherapy appointment in the comfort and convenience of one’s own home.

Patient centred treatment

Many of our clients report feeling more comfortable talking about their condition when they are in a safe space such as their own home. This willingness to talk means that we are able to get a better idea of how we are going to deliver treatment, in a way that suits the client.

  1. Having access to the home can also ensure that our Physiotherapist has a clear view of the difficulties that may arise from moving around the home, and treatment can be tailored accordingly. This can help to better understand what the client is able to do within their own home and the Physiotherapist can advise on how to adapt the home to better support the condition and rehabilitation. It also gives the Physiotherapist the opportunity to show the client how they can apply their treatment to their everyday life and any activities that they do around their home.

Is The Treatment The Same As Visiting A Clinic?

Yes. The same amazing service that you can expect to receive in the clinic is also provided to Pillar Health’s home visit clientele. Home Physio provides expert assessment and diagnosis, together with skilled manual and exercise therapy to achieve your desired outcome in the comfort of your own home. Your Physiotherapist will bring any equipment needed; treatment tables, hand weights, resistance bands, massage cream & other exercise equipment in order to recreate a clinical setting within the privacy & comfort of your own home.

How Do I Claim This Service Through the NDIS?

The NDIS website suggests that if you believe you are eligible, the first step is to phone the NDIA, which runs the scheme, on 1800 800 110 and make an Access Request. When you call, you’ll need to confirm your identity and will be asked questions to verify your residency and eligibility. If you’re already receiving disability support services, the NDIA will contact you when NDIS funding becomes available in your area, if it isn’t already.

During the application process, you will be asked to provide evidence of your disability. This may include documents confirming your primary disability, how this disability impacts different areas of your life, descriptions of past treatments and outcomes, and future treatment options and the expected outcomes of these. This evidence can be completed by your treating health professional such as a GP, paediatrician, psychologist or allied health practitioner. This evidence should also include your date of diagnosis, details about how long the disability will last, and the treatments that are available.

If your application is accepted, you will then attend a planning meeting, where your needs and goals will be discussed. Be sure to take any relevant reports or assessments along with you to this meeting, so the resulting plan is right for your needs. After the meeting, the NDIA will process and approve your plan, and your ECEI co-ordinator, LAC or NDIA planner will let you know when this is complete.

There are two options to pay for your supports with NDIS funding:

Make a Payment Request and then pay the provider:

Once you receive an account, invoice or timesheet from your provider, make a Payment Request. This can be done online using the myplace portal. Money from your NDIS plan budget will be paid into your nominated bank account within 24 to 48 hours. You can then pay your provider.

Pay your provider and then make a Payment Request:

Once you receive your support, pay your provider using your own money and get a receipt. Make a Payment Request to have the money from your NDIS plan budget paid into your nominated bank account. You will be reimbursed within 24 to 48 hours.

If you can afford it within your self-managed support budgets, you can choose to use some of your NDIS funding to get professional advice and assistance to set up and manage your NDIS plan budget and pay your providers.

Pillar Health Home Visit Physiotherapy Services

If you are on the NDIS and would like to access home visit Physiotherapy services, don’t hesitate to contact us at Pillar Health. During your first consultation, your Physiotherapist will perform a thorough assessment and give you the advice and tools that you need to commence your health journey. We accept referrals from:

  • – You, the client
  • – Plan managers
  • – Medical professionals
  • – Family members of the person with the disability

You can make an appointment by phoning the clinic on (03) 8899 6277 or by following this link:  https://www.pillarhealth.com.au/book-online/